Kulsocs | FAQ
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FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. First time user you can “Register”. 
  2. Click “Add to cart” button on the products you wish to purchase. 
  3. Click “Continue Shopping” to continue add other products into the cart
  4. If you have coupon code or gift voucher click "View Cart"                              or click “Checkout” to proceed your payment for the products.  
  5. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button. 
  6. From here, you need to select your shipping methods and click “next” button.
  7. Next you'll need to choose your payment method then click “next” button.
  8. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  9. Click “Confirm Order” to complete the order. 



Q. What are the payment methods available?
Kulsocs.com offers various kind of Payment Methods as shown below :-
1. Credit Card (Visa or Mastercard) 
2. Paypal 

 

2. Invoice / Cheque / Offline Bank Transfer
Bank : CIMB
Bank Account : 8602062563 
Account Name : Kulsocs Resources

 

Bank : MAYBANK
Bank Account : 512307612117
Account Name : Kulsocs Resources


After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : salam@kulsocs.com or whatsapp it to us at 013-2045685

Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at salam@kulsocs.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR) or US Dollar (USD).

Q. How long does the delivery usually takes?
Delivery usually will takes about 1 to 2 working days via Poslaju while 3 to 5 working days via Pos Daftar by Pos Malaysia

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to salam@kulsocs.com for us to clear your doubts.